Here is what I got. I don't have any institutional accounts but it seems if you access them from the same login, that would be a problem in and of itself. The only trouble I've ever had with TDA support was lack of knowledge or experience, and that only seldom. It concerns me that Schwab, a much much larger company, may not be as nice about it. That said, I opened a Tastytrade account last year and I found the platform very weak, centered around how Sosnoff trades without the bells and whistles of TOS. I closed the account after about 6 months.
11:33 Ringandpinion: Combating misinformation about transition of TDA accounts using Thinkorswim to Schwab usually is pretty easy. But I saw a post this morning from an individual I know is a serioius trader and I wanted to confirm his statements. He said that TDA support told him that when his account is transitioned to Schwab, over a weekend, that he will not be able to use Thinkorswim till later in 2023, date unknown. Even if the date was known and I only got booted off TOS for a week, this would be extremely disruptive for me. Since I have read many statements from Schwab on the transition and none mentioned the loss of use for Thinkorswim, I thought it best to ask for clarifitcation.
11:33 admin: Thank you for chatting with us. We appreciate your patience as the next available associate will be with you as soon as possible.
11:34 Kyrillos_A: Hello, thanks for chatting in!
11:36 Kyrillos_A: Your source is correct in that Thinkorswim is not set to launch until Late 2023 for Schwab clients. However, this will not affect you since all of your TD Ameritrade accounts are set to transition over in early 2024
11:40 Ringandpinion: Does the 2024 transition date apply to all Thinkorswim customers? So only Schwab customers will be unable to use Thinkorswim for a while?
11:42 Kyrillos_A: Each individual person is part of a transition group date. This is based on overall Thinkorswom usage. Since you use Thinkorswim so frequently, you were put in the last transition group so you can use Thinkorswim throughout the whole transition process and once the account is officially Schwab. As of now, only clients with TD Ameritrade are allowed to use Thinkorswim. Schwab clients will have access to Thinkorswim some time in late 2023
11:44 Ringandpinion: Well, that alleviates my concerns, possibly the trader I spoke with should check on what group he was put in, I'm sure he is as active a trader as I am. Thanks for your help.
11:45 Kyrillos_A: Happy to help Please chat back in for any further questions. Have a great day!