An issue occurred on Friday for me that may affect those who trade calendars. Before 15:00, I had the SPY 141 call calendar mentioned in another thread (long Oct 141, short Sept Wk 141) and was trying to roll my contracts. I had an order in to roll, which I had modified several times till I got a fill on one contract and was waiting on more to fill.
At that point, IB decided to liquidate the rest of the positions. A notification popped up on my iPhone that it had happened, but I never received an email trade confirmation. It has to do with this policy, which I found out after a painfully slow online chat with their tech support.
I found this immensely frustrating because: a) there was plenty of time left, I had an actively-managed order to get rid of the short calls, c) there was no real risk to IB with the long calls covering the short ones, and most importantly d) because they did not make "best efforts" as discussed in the policy to notify me before taking this action (does it seem to you like the policy reads that they will first notify, then take action if still required?). I've put in a ticket and am waiting for a response, which they say may take a month.
The lady with whom I chatted told me that they will liquidate anytime between 13:00 and 16:00, apparently even in cases like mine where the short option is protected by a long one. This is an issue for those trading calendars because often the profitability multiplies in those last few hours.
What do you guys think, am I being unreasonable here?