srf335

Wow, looks like they have a backlog. Now getting fill notifications for orders at prices that were a couple of cancel/replace's ago...

All appear to be back up now, but suspicious of orders getting through. Have a couple of "buys" I just walked up above the ask and still not getting filled.

Indeed, it definitely is a "devil you know" with brokerages in my experience.

Are you getting live data? App will open now, but no data.

Nothing material in the link, but word is getting out.... https://www.reuters.com/article/us-td-ameritrade-trading/td-ameritrade-trading-platform-thinkorswim-hit-by-systems-glitch-idUSKCN25E2A3 Not being able to resolve or roll back to stable in over a day is not a good sign. Really not looking forward to moving 4 accounts to another broker, but this may be the straw...

Really frustrating this morning, as normal ToS app is totally down now (stuck showing "downloading updates") and the web app is updating at a speed like I'm on an old '90s dial-up line... Seems this is a backend problem for them since affecting two methods of access, but curious if you are using a PC or Mac. I'm on Mac, and trying to rule out any issue on my end, thanks.

Same here. iOS works, and also their new web app at thinkorswim.com is working on PC (but whole new interface to learn).

Thanks for the feedback, and yes, it just came back up for me in past 2-3 minutes.

Yeah, doing the same now. Holy crap, it's like learning a whole new platform using the website - have never used for trading before - took 5 min just to figure out where my watchlists were... Quick question. I just recently started actively trading again after a 5-6 year pause when my work schedule didn't allow. I just picked up again with ToS which was where my capital was and what I had used in the past. I don't ever recall being offline for more than 5 minutes in the past. Is this outage today rare, or is it a more frequent occurrence these days? Thanks!

Answered my own question - definitely down right now: https://downdetector.com/status/td-ameritrade/

Looks like a ToS platform problem. I am able to login to TD Ameritrade account and see active data.

Are any other ToS users seeing their platform totally down right now? Just got kicked off and won't reload on desktop or mobile.

One potential catalyst for a price move is their upcoming developers conference (WWDC). It's June 10-14 this year. It's usually software-oriented news that gets announced at these conferences rather than device announcements. Doing a quick check over the past three years shows the stock price didn't move much around this event. That said, still good to be aware of it.

Chris, regarding your example in point #3 above. Are you routing these orders to a specific exchange with ToS? My understanding from discussing with TDA/ToS is that when selecting "Best" routing, they pick and place the order on what they determine to be the "best" exchange at the time they accept your order. Once placed, they leave the order on that exchange until it is either filled, cancelled or it expires. Unlike IB, they won't proactively move an order to another exchange once it is placed, even if it would fill on the other exchange (I explicitly asked about this scenario because of problems I was having getting fills). If true, it seems that could create the situation where a newer order gets filled at a lower price on a different exchange because the older order is parked on an exchange with a higher bid/ask combo. I'm not familiar enough with trading rules/laws to know how this applies, so I am interested in your perspective. The last event that prompted me to talk in length with ToS was the fact that about 4 months ago I noticed >80% of the "Best" orders I was placing were being routed to ISE.

Anyone else have ToS live quotes go down this morning? Did a chat and they acknowledged the problem and had them back up in about 10 minutes. That said, still not getting index quotes (e.g. VIX, GVZ, RUT, RVX, etc...) and they say they are still working on them. Just trying to understand if it was an issue isolated to a few users or if it was systemwide. The reason I ask is that the frequency of interruptions/outages with ToS seems to be increasing over the past few months, today's incident being one of the quicker fixes. I like their platform a lot, but it is becoming more frustrating with issues like this, as well as some of the margin policies. So far, only one of the outages had a material impact on my ability to execute a trade. I've been thinking about moving to IB, but so far have ended up back at "the devil you know" each time I do the analysis.