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2 hours ago, CJ912 said:

I used tradehawk, but moved to ONE 😉

Am I missing something?  I'm working with ONE now and can't change the candle time period from days.  I can move the chart period from 1 month to 5 years but not the candles.  I know it is here, I just can't seem to find it.

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FYI. Etrade sent this message today. Maybe the same with the brokers too.

" Because the market is currently pricing in heightened uncertainty, E*TRADE will be increasing our base margin maintenance requirement (house margin requirement) from 25% to 30%, beginning Monday, October 19, 2020. "

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1 minute ago, anand331 said:

Tradier is experiencing issues. My closing order is getting rejected with "Object reference not set to an instance of an object" error. Tradehawk flashed a message that there is an issue with Tradier. Just heads up.

Yees. The website also isn't showing any dashboard values.

image.png

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Just now, anand331 said:

Must have been a new release :(

Made a quick phone call and they admitted they were working on the issue.

The freqency of these issues makes me wonder if I should, as I had planned, move more of my money to Tradier. At present I only have a small position with them, so I'm not too concerned. Had the majority of my trades been on Tradier, I'd be a lot more agitated.

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Just now, rasar said:

Made a quick phone call and they admitted they were working on the issue.

The freqency of these issues makes me wonder if I should, as I had planned, move more of my money to Tradier. At present I only have a small position with them, so I'm not too concerned. Had the majority of my trades been on Tradier, I'd be a lot more agitated.

Since I have moved the bulk of my trades to tradier , I have not experienced any serious issues. I have had issues with Tradehawk (especially their mobile app) but not so much with Tradier

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@CJ912Aren't Tradehawk and Tradier kind of the same outfit, like TDA and TOS?  I'm thinking of refunding my account with IB.  They'll think I'm psychotic, this will be the 3rd time in 4 years I've moved my cash in and out.  @rasarI'd like a backup too, at least if one platform is down you can hedge on the other if it is an emergency.  I'm just not sure if IB is the choice.  They lowered their minimum deposit at some point, it used to be higher, so they could be running at the edge of their capabilities too.  Sooner or later though, I'm going to have to quit over thinking it and just set up an account somewhere other than TOS.

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Is anyone else experiencing issues with ONE/Tradier? Take the below as an example:

image.png

These are positions in USO, AMD and BA. Obviously a 1.78% move is not a -595.75SD move for AMD.....

 

(yes I did realize that I jinxed myself with my posts above here)

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I saw the forum for analysis tools, but I'm not finding any posts anywhere on the relative merits of various brokerages. I'm with etrade and getting the sense that the tools it offers are somewhat lacking compared to some of the other brokerages that seem to be popular here (mainly IB and ToS). if there's a discussion of this somewhere I'd appreciate a pointer; otherwise, is anyone else happy using etrade's analysis tools to evaluate SO type strategies? Perhaps I'm missing something in the platform.

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Tradier has begun acting flaky again. The website randomly freezes, then comes back with a zero balance, or logs you out. Logging in works for a few minutes, then the Account Balance and Buying Power on top of the screen keep changing in real time between some value and zero.

I guess that's what one gets for "free" trades.

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22 minutes ago, J Carter said:

seeing the same on my end @rasar . You using Tradehawk or just Tradier (I'm Tradehawk). Frustrating but at least there are no urgent trades that I need in or out of for the rest of the day.  I wonder if any of my GTC orders will fill if the prices are hit???

I'm just using the Tradier Dash website. It's ridiculously frsutrating being blind to my positions and trades.

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Do You know if They come up soon?. I am sending trades through One, and receive no feedback, so I don't know if received (one or several times what it is worst), executed ... This is absolutely unacceptable, especially on Friday.

Next labor day I will close my account, I'd rather pay commissions (never thought I would say so).

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2 minutes ago, Javier said:

 

Next labor day I will close my account, I'd rather pay commissions (never thought I would say so).

I've said before in this thread, I consider the commissions I pay to be insurance. To this point, IB has never let me down. That's not to say it never will, but I know they pride themselves on maintaining a stable platform. These new commission free brokers are more like tech companies that do brokerage. As I work in the tech industry as a software developer, I would NEVER trust my account to one of these companies. 

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1 minute ago, Peeyotch said:

I've said before in this thread, I consider the commissions I pay to be insurance. To this point, IB has never let me down. That's not to say it never will, but I know they pride themselves on maintaining a stable platform. These new commission free brokers are more like tech companies that do brokerage. As I work in the tech industry as a software developer, I would NEVER trust my account to one of these companies. 

Fully agree, just testing with a small capital, gross is in IB, and lesson learned. I only have a few positions open in Tradier. Could You imagine if I had dozens open and any end of Week and Month You are not aware of what is happening (BTW, They e-mailed me a few hours ago that I have positions expiring Today, that I am not aware of) You never end learning in this World. 🙂

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4 hours ago, Peeyotch said:

I've said before in this thread, I consider the commissions I pay to be insurance. To this point, IB has never let me down. That's not to say it never will, but I know they pride themselves on maintaining a stable platform. These new commission free brokers are more like tech companies that do brokerage. As I work in the tech industry as a software developer, I would NEVER trust my account to one of these companies. 

What’s your experience with their customer service? Do they have email support and their estimated response time? 

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1 hour ago, Gen88 said:

What’s your experience with their customer service? Do they have email support and their estimated response time? 

They have support through email and secure messaging on their customer portal, and it has worked well the couple of times I've had to use it. Questions were answered reasonably promptly. More important to me is the time I had to call the trading desk when my internet and mobile data went down during a storm on expiration Friday. They were a bit brusque, but they were very efficient and did exactly what I asked them to do. That's been some years now, I can't say what it's like today. Maybe someone else has more recent experience with their trading desk.  

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doesn't look good..

INTERACTIVE BROKERS SAYS IT HAS EXPERIENCED A SIGNIFICANT FAILURE IN MULTIPLE SEGMENTS OF A DATA STORAGE SYSTEM
INTERACTIVE BROKERS SAYS ASKED VENDOR FOR ANALYSIS AND RECOVERY, IS REROUTING TO BACKUP RECOVERY CENTERS

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27 minutes ago, mccoyb53 said:

I have had issues today but have been able to log in after logging out again. Have been able to place trades as well.

Using mobile app I was able to close a few trades today. I am in Europe though.

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